Testimonials

An email from the Senior Manager Corporate Security from a beverage distribution center:

“The response by Sunstates to our work stoppage was outstanding.  All of the Security Group noticed it”

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An email from the Security Program Manager from energy services provider:

The Sunstates Mutual Rapid Response Team (SMARRT) was put to the test by the devastation and flooding cause by Hurricane Matthew across Eastern North Carolina. The Security Program Manager from the energy services provider said in his email: “Great work. I am able to rest a little easier knowing our Sunstates team is watching over us. Thank you all for the great work!”

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An email from the Director of Academic & Student Services:

“A representative visiting our campus went out of her way to tell me how helpful your staff was when she arrived onsite for the program. Security helped her bring in all of her boxes and materials for the meeting. She told me that our staff was so polite and welcoming. I wanted to share this with you because this type of customer service deserves recognition and I hope that you will acknowledge the security team for a job well done.”

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An email from shift supervisor from a port authority:

“Over the past month Sunstates Security has done an exceptional job at finding illegal contraband during vehicle inspections and preventing it from coming onto the port facility. Sunstates Security’s attention to detail and thorough inspections are very much appreciated. A big “THANK YOU” and keep up the good work!”

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An email from an Assistant Head of School and Dean of Student Services:

“I just wanted to take a moment to send some “thanks” your way! Our morning security guard in the east lot is FABULOUS! Each morning he cordially and professionally greets the faculty, staff and students with a smile and (very often) by name. He keeps the drop-off line moving and has an excellent demeanor.”
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An email from a Shift Supervisor for a port authority police department:

“I wanted to let you know the Coast Guard conducted a spot check inspection at the gates reference security access control and knowledge.  No deficiencies noted.  They advised Sunstates is doing a great job. Keep up the good work!”
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An email from the Director of Corporate Security and Executive Protection from a home improvement and appliance retailer:

“Excellent!! Many thanks to a great team making this transition very smooth.”
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An email from a Sr. Director, Human Resources from a diagnostics company:

“Great to meet our new security team. We are very impressed with their credentials and professionalism.”
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An email from a Director of Property Management:

“They have done a fabulous job at the two properties in Charlotte, NC. Our transition was really seamless last year. I was quite worried about that, since one of the buildings is such a high profile building, but it was very well orchestrated.”
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An email from a Commercial Analyst from a clinical research organization (CRO):

“I cannot begin to express my absolute respect of and appreciation for the job the officer assigned to our facility does. When an employee is absolutely amazing, and a joy to interact with, I feel it is important that his/her employer is notified as much. I’m sure you are already well aware of how amazing he is, but I’d like to express just how glad I am that he works here and how much I value the work he does. After a hard day of work, it is always such a joy to say goodnight as I walk out of the building. His happiness is infectious, and always puts me in a good mood as I leave (regardless of how challenging my work day was). The other evening I was working until 9:00 p.m. and he was concerned about my safety walking to my car in the parking deck, and escorted me to my car. While I’m sure that might be part of his regular duties, I could tell he was genuinely concerned about my safety.

Thank you for employing wonderful people like our officer. He is the perfect combination of professionalism and kindness.”
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An email from a VP, Finance Operations & Corporate Services from a financial services client:

“Thank you for your leadership and actions on the fire yesterday afternoon. I am confident that your actions and the security team helped to contain the situation and prevent more damage.

Thank you for being there and leading a great security team!”
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An email from a Senior Compliance Auditor for a healthcare facility:

“I just wanted to take a minute to let you know how much I appreciate our security guard. He ALWAYS greets me with a smile and addresses me by name. He does this for all of the building occupants. He always carries on polite, professional conversation and provides us with a great way to start our day. Additionally, in a period where my mother was in the hospital, he asked me how she was every day during her 3 week stay. He has come up to my office to inform me that the interior light was on in my car. He goes above and beyond the call of duty each and every day.

Having been in the career of property management for 15 years, I am well aware of those that show up to work for their paycheck and then go home. He has passion about his role and takes it very seriously. This is quite evident in his attitude and ethic.

I have been an occupant in this building for 7 years and cannot think of a time that I felt more confident with the guard in the lobby. He is an asset to this building, his organization and your organization.”
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An email from a  Health Care Manager for a financial services client:

“I just wanted to highly commend the officer that located the ill employee in the parking deck this week. Quick action on his part to activate emergency assistance from the health center staff /EMS saved a life. This was a critical life threatening event where a matter of only a few moments delay would have resulted in a terrible outcome. We appreciate the assistance we received from your team to move our emergency equipment down a flight of stairs to enter the deck. This was a perfect example of the collaboration between our two departments and the keen observation of your officer.”
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An email from a property manager:

The transition went very smoothly and your patrol manager is fantastic! ______________________________________________________________________________

An email from a Corporate Safety & Security Manager for a financial services client:

A handicapped employee wrote to the Corporate Safety & Security Manager about his experience with security officers who assisted him.

“I want to take this time to thank you and your staff for the help hey have extended to me! I am handicapped, recently I was having a difficult time in getting my wheel chair into the trunk of my SUV. I called the security desk and they sent two security guards to help. They came over very quickly and they helped me with a smile on their face, I am so very grateful. This is not the first time the security guards have helped me. A while back I was having chest pains and I dialed 911. The security guards came quickly to my desk and brought the doctor from health services and stayed with me until the ambulance came and took me to the hospital. I will always remember their help and concern!

Please thank your security guards and let them know how grateful I am for their help!”
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An email from an Assistant Property Manager referencing their transition:

“Everything is going great. Thanks for checking in! Looking forward to partnering with Sunstates.”
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An email from a Safety Manager of a full-service global contract development and manufacturing organization (CDMO):

“We really appreciate your help on a short notice termination. It was an unusual situation requiring due care and attention to detail to be handled well. You delivered beyond expectations.”
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An email from a Nurse Practitioner and Health Center Manager of Customer Service Center:

“I want to personally thank Security for assistance during our 911 emergency. Their back up support facilitated the transfer to the EMT’s on scene and made for an excellent transition from the Health Care Center to emergency personnel. The ambulance personnel commented that our facility is the Cadillac of businesses prepared for medical events.”
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An email from a Senior Manager of Human Resources for a logistics company:

“I wanted to drop you a quick note to tell you how impressed I was with you and your team.  Every member of your team I met was professional, courteous and thorough – one of the best security teams I have come across in my time.  Keep up the great work!!
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An email from a Senior Compliance Auditor of a Class A facility:

“I would like to take a few moments to share with you how much I appreciate the outstanding customer service provided by your security staff. Every morning I receive a personal greeting with a smile.  You cannot begin to image how that simple gesture sets the tone for my day.  A greeting is great but a personalized one is priceless.”
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An email from a Manager of a Supported Living facility:

“Today a fire alarm went off. I phoned the Security Officer and he assured me everything was under control. The safety of our clients is always our biggest concern. Just knowing we have your Security Officers here to protect and assist us in emergency situations gives us much needed peace of mind. Thank you for all you do for us here.”
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An email from the Chief of Police at a Port:

“A job well done in the vehicle search and locating the loaded firearm this morning at the South Gate. Your team’s professionalism and work ethics has been a tremendous asset to our security and safety of this port.”
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An email from a Facilities Services Manager from global contract research organization (CRO):

“I just wanted to say how much I appreciate your staff and how helpful they have been. The guards are wonderful and go out of their way to help my team and all of our employees. I receive several compliments each day for how professional and helpful they are. They provide excellent security coverage for our site. Keep up the good work.”
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An email from the Director of Facilities at a global leader in the design and manufacture of high-performance semiconductor components:

A severe weather event occurred the day prior.

“I want to express my sincere appreciation for the efforts extended by the Sunstates Security team here this week. The weather made it an extremely difficult week for travel and this reality placed an unexpected burden on the officers assigned to our site. It is extremely critical for our operations that Sunstates Security maintains a minimal staffing level 24/7. Our site Captain, Lieutenant and several other officers sacrificed personal comfort to make sure that the security office was staffed appropriately.

The efforts of the Sunstates Security personnel who were able to make it work displayed a willingness to work extended hours to help reduce the risks associated with this type of weather event. On behalf of our company, please consider this note a formal recognition of their dedication to their professional responsibilities.”
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An email from building services at a city government center:

A severe weather event occurred the day prior.

“Your security team was so impressive over the past few days. Our officers stepped up and even spent the night to make sure we had continuous coverage for the site during the inclement weather. I feel so fortunate to have all the Sunstates security team as co-workers with our city team. The officers are always so professional and take such ownership of the work for this site. Their hard work and dedication is so appreciated by the city staff.”
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An email from the Director, Real Estate & Facilities for a global contract research organization (CRO):

“I want to tell you how much I sincerely appreciate the teamwork put forth during a recent water leak. When things appeared to be spinning out of control the team stayed focused and charged ahead to keep a bad situation from becoming disastrous.

The security team made the right phone calls and vacuumed up pale after pale of water until the restoration crew arrived. The restoration crew even commented on how much water had been removed prior to their arrival. Your knowledge of the system aided us in implementing solutions to get operations back online.”
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An email from the Director of Operations at a museum:

“We had a fire and thanks to our officer’s close attention to detail he extinguished the fire in less than a minute. The fire, caused by a cigarette, was potentially devastating and could have destroyed millions of dollars of artwork.”
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An email from the Director of Administration & Operations at a faith-based organization:

“We recently had several expensive musical instruments stolen from our Worship Center. The security team worked hard to comb through the surveillance footage and pieced together many images of the perpetrators. When the video footage was presented to the police they were able to take immediate action and return the stolen instruments to the church. The entire security team did an excellent job!”
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An email from membership service at a YMCA:

“I would like to thank you for the leadership and service you have provided us. Attitude reflects leadership and these positive attributes are well displayed in the officers assigned to us. In my two (2) years these are the top officers I have encountered. Both officers have extremely positive attitudes and are assets of professionalism to Sunstates Security. I would like to thank you for placing these two (2) officers at our site.”
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An email from the President of a community college:

“Thank you for jumping into action, although the car accident was a fairly minor fender bender Sunstates Security officers responded appropriately and immediately. Fortunately, the student and her mother were not injured. Despite the heat, the security team made sure classes continued uninterrupted. They did a great job.”
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An email from a Senior Property Manager for a nationally ranked intellectual property law firm:

” I wanted to let you know that the security guard who works on weekends during the day is absolutely wonderful. Also, the security guard who works weekday afternoons and evenings is the best we’ve had since 2002. These guys are tops!”
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An email from the Community Relations Director for a company that provides technology solutions to the healthcare community:

“I cannot thank you enough for the incredible job you and your team did in preparing for the Governor’s visit and the press event. You all hit it out of the park! Thank you also for the flexibility as situations changed and for tremendous customer service attitude from everyone on your team!”
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An email from the manager of a multi-faceted mixed use campus located in Florida:

“I just wanted to take a moment once again to thank you and your security guards. Recently, our fire alarm went off twice in one evening and your security guards provided peace of mind to the residents in the apartments. I know our residents were comforted knowing your security guards are here to help. On behalf of everyone here at the apartments we are very grateful for all that you do and thank you for being there for us. ”
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An email from a Director of Facility Services at an educational institution:

“We just finished our member’s meeting and commend the security staff for all they do, specifically of them escorting staff to their cars in the evenings. This was seconded by other staff members. And everyone else agreed that security is doing a great job.

Thank you all for your service and going above and beyond.”
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An email from a visitor at an internationally-renowned art museum in Charlotte, NC:

“The reason for this email is to recognize the outstanding staff at the internationally-renowned art museum in Charlotte, N.C. On recent visit we went to see the “Against the Grain” exhibit. Not only were the Guest Services staff members great, but I wanted to give special recognition to a one security guard, in particular. While we were viewing the exhibit, a young man with gold bars on his shirt asked if we were enjoying ourselves. He was very polite, explained about different pieces of art, and basically gave us a private tour. My father asked him how long he had been here, and it was amazing he had only been there since last June. He is truly a credit to your staff. I wanted to pass this along so this security guard can get special recognition. Again, the overall experience was great, the staff was outstanding, and we will be telling all of our friends.”
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An email from an arts and culture center:

“I just wanted to let you know how pleased we are with our Security Officer. She and her team performed a safety audit this week and discovered an abundance of fire extinguishers on the second floor. She noted that there were no extinguishers in the prep kitchen or in the administrative office area and placed needed fire extinguishers in these areas. We appreciate her attention to detail and the ownership and initiative that our Security Officer shows at the Art and Culture Center.”
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An email from a home improvement retailer client:

“An incident occurred last night on 3rd shift. Sunstates’ Officer heard an alarm sounding and went to investigate finding the origin in the room located in the service corridor. The temperature in the room was excessive and the alarm was sounding due to this. Sunstates officers responded per their protocol and training contacting the facilities staff. When the facilities staff responded they discovered that the complete system in the chiller building had shut down systems campus wide. I was informed the chiller building was within 30-60 minutes from a major catastrophe.”
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An email from a faith based organization:

“Greetings Sunstates team,

On behalf of our faith based organization, I would like to sincerely thank you for the EXCELLENT and DILIGENT service you provide for us on a daily basis! You’re much needed and we are very thankful for you!

Especially during holiday break and with the 2nd floor water leak, we really appreciate you covering for us! It’s no small thing to us, the time you give and the security you provide!

Just wanted to say thank you and bless each and every one of you!” _______________________________________________________________________________

An email from a financial services client:

“I would like to let you know how much I appreciate two members of your team. They make the start of my day, a little brighter every morning. As I arrive to the office each day and drive through the security gate leading to the large parking each car is greeted with a huge smile, wave or some sort of salute as we wait to pass through the gate. This Security Officer takes away the common drudgery many people feel while approaching their work day.

The other Security Officer greets every person that walks through the door of the building with a giant smile and cheerful, bold ‘Good Morning’ greeting. If she has had a bad start to her day she certainly never shows it.

I am so glad to know both are here with me each day as I come to work. I see them as a great asset and representation of our company with the friendly and professional image our clients and vendors experience when they visit our campus. Thank you for bringing such extraordinary resources to our team.”
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An email from a Vice President for a regional beverage distributor:

“I would like to thank you for your responsiveness and professionalism during our project. I would highly recommend Sunstates Security to anyone!”
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Statement from a summit speaker at a financial services client:

“I travel all over the United States teaching financial crimes to both law enforcement and corporate security groups. In all my 30 years, I have never seen a security program like your organization has. The security team is professional, and their focus is on customer service. They were seamless in getting me into this meeting.”

Financial Services’ Corporate Security Director states:

“On behalf of our organization and myself, please accept a very big thank you for a job well done in representing our company in the best possible way.
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A letter from a visitor to an internationally-renowned art museum in Charlotte, NC:

“This letter is to express my deep appreciation for you making my visit one of the best museum experiences I have ever had. I am newly acquainted with Pre-Columbian art and my goal for the last five years has been to visit the collection at your museum. During the Democratic National Convention I had the opportunity and found the collection to be extraordinary, especially since it was my first viewing, other than at the Smithsonian. You greeted my friend and me at the desk and you were so welcoming, my anticipation was heightened. We spoke about our shared excitement with Pre-Columbian art and you recommended that we see the other exhibits, one of which was Fashion and I love fashion. When we were finished, you were most gracious and took us to the shop where we spent considerable and enjoyable time.

I wanted to let you know how much it meant to me to talk with you. Having someone to converse with about what art is, for me, a rare and wonderful treat. I thought you were a docent because of your knowledge and enthusiasm. I conclude by thanking you for your contribution to making such a fine museum so delightful to visit and look forward to visiting again.”
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A testimonial from a client that is a provider of optical fiber services for communication networks, enterprise networks and equipment manufacturers:

“We had a problem in the computer room last night in that a sump pump that drains water from the air conditioner malfunctioned and stopped working. This resulted in the air conditioning shutting down and the temperature rising. Security caught it, for which we’re grateful.”
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Testimonial from a financial services client:

“I wish to extend my deepest thanks to the security guard who helped me when I was taken seriously ill at work in March and taken to the hospital. From what I recall he was the first or one of the first to respond to the emergency call that morning.

Afterwards, he assisted my mother-in-law to locate my Honda CRV vehicle in the parking area so she could drive it home while I was at the hospital.

I have since moved from that building to another on our campus. I often seen this security guard working, he is the most helpful and caring person while remaining diligent about his job duties. He is a real credit to this company. You have an excellent staff.”
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Client testimonial from a leading rental car supplier, Security Manager:

“I am happy to report once again there were NO negative comments from our renters about our guard staff in my areas of control. This is a great accomplishment; please pass on to the troops, thank you. This is one less area to worry about with literally tens of thousands of touch-points with our customers.

KEEP UP THE GOOD WORK!!”
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Client testimonial from a southeast distribution center, Loss Prevention & Safety Supervisor:

“I wanted to give you a progress report on the security guard employed at our facility from Sunstates Security. I am well pleased with his work ethic. He shows courtesy and is very attentive to everyone that comes and goes. I have observed him during the entrance and exit inspections; I am thus far pleased with his thoroughness. His attendance is excellent and attitude is great! I am very happy with his attention to the cameras and movement in the associate parking lot.”
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Testimonial from a church client whose sanctuary is a 150 year old historic landmark:

“Sunday was an historic day for us. It was a day to remember by the opening of the new parking garage as well as the placement of the time capsule. I want to commend our security team here. Sunday was an incredible day. It began at about 5:00 am and didn’t let up until the last event was over at 11:00 pm. Our security team executed almost flawlessly. It was a day to be described as one church member did – ‘you and your security team operate like a well-oiled machine.’ Another member who is a retired US Army, Lt. General commented; ‘you guys move like the honor guard drill team.’ There were others who expressed their gratitude for our operation on Sunday as well. There were so many above and beyond the call of duty events on Sunday that if I were to attempt to enumerate them I would tragically omit one of great importance. Suffice it to say we all enjoyed a full day. Every officer on every shift became part of Sunday. All are to be commended.”
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Email testimonial from a safety manager at a beverage bottling client in SC:

“I am very impressed with the Learning Management System (LMS) training program provided by Sunstates Security. Some of our staff recently completed the FEMA Independent Study Program covering 13 topics. It is a very well done training program.”
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Testimonial from a financial services client:

“I’m writing to let you know what a wonderful job your Charlotte security officers are doing. Last night at around 5:30 pm I was leaving work only to discover I had a flat tire. I contacted the security office inquiring if they had an air pump to at least get me the nearest gas station. Although they didn’t have an air pump to assist me with, the woman who answered tried looking for someone who could. I truly appreciated that. However, taking my deeply felt appreciation a step further ~ an officer on duty (I’ve seen him around and said hello, but unfortunately never knew him by name) came by as I was waiting for AAA asking if I was ok and needed anything. When AAA arrived, he waited with me while the technician changed my tire and I was ready to leave. Wow! How awesome is that! Please extend my thanks to him!

My kudos goes to that officer and the rest of your staff for keeping our employees safe.”
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Testimonial from a Class A property management client:

“I would like to commend the security staff in our building. After the power outage on yesterday, I asked our Security Site Supervisor if I could call the security desk on the next morning to find out if the building had power. As part of the building’s contingency plan, I would have had to call the security desk @ 5AM to obtain the necessary information so that I could leave an internal recording on our system’s voicemail informing the employees. But on Wednesday evening, I received a call from the security person on-duty informing me that power had been restored to the building. I was able to relay this information to our executive staff as well as leave an instructional message for the employees for the next day. I feel that our Security Site Supervisor and his team often demonstrate excellent customer service in addition to the security they provide for the building.

Many thanks to our Security Site Supervisor and his team!”
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Testimonial from a public utility client:

“Sunstates is such a blessing. From the first time I met your team I knew I had made the right decision for security services, all of you are professional.”
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Testimonial from a clinical research organization (CRO) client:

“Thank you so much for all of your help planning, coordinating and shepherding me through my visit. I really enjoyed meeting the security team. The cherry on top was marveling at the fact that the security guard knew nearly everyone in the company by name and greeted them as they arrived, that really speaks volumes about the company’s culture.”
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Email from a Sunstates’ employee:

“I wanted to let you know the training modules are excellent.This is just another step in making an exceptional security company even better.Thank you for all the effort you put into the LMS.”
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Email from a museum client:

The Director of Finance and Human Resources was just by and made the following comment: “I can’t tell you how impressed I am with the new night shift officers, they surely do look and act VERY professional, and they’re very friendly”. _________________________________________________________________________________

Email from a large Class A property management client:

“I wanted to talk to you about our security officer doing a great job. We had an incident the other night involving a truck driver with his rig in the parking lot trying to turn around knocking over a light pole and damaging shrubbery. Our Sunstates Security officer was touring and heard the crash of the light pole and went to investigate. He caught the trucker as he was trying to leave and contacted the police. The trucker had given his dispatch the security officer’s name and reported that while he didn’t realize he had caused any damage on the property the security officer had told him he hit a light pole.

The security officer’s quick response and contacting the police saved us about $2,000 in damages to the property. The police were able to file a report confirming the damages so we will be properly reimbursed.”

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“I just wanted to reach out and say “Thank You”.  The security team here is terrific to work with and it has made my job easier.  You have no idea what it’s like to not have to worry that your clients and tenants are getting poor customer service. Thanks again for all your help and efforts in the transition.”

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“The thanks go to you and the staff at Sunstates for making everything so easy for me!  I appreciate the time that you have put into preparing the SOP (Standard Operating Procedures) and will review the material as soon as I can.  Again, thanks for your time and efforts to make this transition so painless for me.”

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“A recent robbery incident at our corporate headquarters has resulted in arrests.  After many interviews and a good vehicle description the suspects were identified and arrested for armed robbery.  I want to personally thank employees at our corporate headquarters and  our Sunstates Security Officers for their time and diligence in helping police detectives solve this case with good, detailed and accurate information.”

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“I wanted to express my gratitude for the assistance I received from the security officer who works in our building. Last week I had a very flat tire and he came to my rescue on the 4th level of the parking deck to offer a hand pumping air into my tire. This temporary fix allowed me to drive to the garage for repairs. I work late most evenings and I feel safer knowing he is on duty. He has occasionally escorted me to my car when I am weary from a long day at the office. I cannot tell you how thankful I am that he is the security officer on duty in the evening. He is professional, dependable, and cordial-he has all the qualities admirable in a security officer.

Again, thank you.”

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“From a security standpoint, today’s event worked superbly. Released staff reactions and behavior were all very manageable, with very few overreactions. Your manager and his team are extremely knowledgeable and professional. They managed our security needs effectively and assertively. I am very impressed with the service your employees provided. It was nice to have the experience and safety that they were able to give us, on a rather short notice as well. They took charge and told us what we needed to do in a few instances where we were a bit indecisive and somewhat anxious as the timing of the event approached. Your lead person managed the entire event with calm decision-making and knowledgeable service.”