Compliance is anything but common.
Unfortunately in some states, security firms are left to self-regulation. An important question to ask any company that you seek to protect you is what their level of compliance is to Federal and State regulations. Here are ways that we insist upon securing your interests and our employee’s welfare.
Sunstates Compliance Division is a dedicated entity within the company to see that our professionals have clear information on how to comply with Federal, State and Local regulatory laws. This effort means you can see appropriate measures are taken that activity on your property is law abiding. It also protects the wages, health benefits and retirement security of our employees.
U.S. Coast Guard Maritime Security (MARSEC)
U.S Department of Homeland Security’s Security Advisory
We monitor the threat conditions these agencies provide. Particularly, our compliance is closely aligned to MARSEC with the Coast Guard’s three-tiered system and their pre-planned scalable responses to increased threat levels that directly affect our maritime industry clients.
Our protection levels reflect the prevailing threat environment to elements of National Security, particularly the transportation system including ports, vessels, facilities and critical assets and infrastructure.
Sunstates Vulnerability Assessments are addressed with emphasis on five major areas prior to response: policy, planning, operations, intelligence and collaboration. Read more about this service
Global Norms are part of our mindset, having founded our company with an international perspective. Our goal is to make our client’s the hardest possible targets for those considering improper activities in their environments.
Sunstates Mutual Aid Rapid Response Team (SMARRT) manages rare occasions when a perilous situation seems imminent. It is an elite tactical unit trained to perform high-risk operations that fall outside of the abilities of our officers on the ground already. SMARRT provides protection, security, firepower and rescue to our clients where specialized tactics are necessary. Find out more about SMARRT.
Compliance Assist Visits ensure that our clients’ operations are in compliance with their negotiated contracts and with the law. We conduct frequent audits to ensure consistency in operations in all locations with regard to how work is performed and conducted. Another proactive service you will not often find.
Quality is not just a promise,
it’s a detailed process.
There are no less than 10 formal programs in place, each one answering to specific quality touch points regarding security. You are not likely to see these efforts in their entirety with any other firm.
ISO 9001-2008 Compliant and working towards ISO 9004-2. This is a Quality Management System (QMS) with built-in programs to report on key quality indicators, significantly reducing the reoccurrence of issues. This is a quantifiable approach to our processes. A recent survey of ISO certified companies reported 41% were asked for this compliance by their clients. We don’t wait to be asked. We move.
Sunstates Assist Visit is provided during the 8 or more monthly visits to our clients to ascertain that expectations are met in all aspects of security and protection. Visits not only give our clients the opportunity to voice any potential concerns but also monitor and mentor our officers.
Quality Assurance Checklist is a means by which we audit client sites with the goal of improvements on existing security. Yet another measure of our proactive approach.
Quarterly Visits from Trainers, Directors and Auditors is key to our differentiation from our competitors. It allows us to review professional performance on your site and to improve security services.
Standard Operating Procedures (SOPs) are detailed, written instructions designed for each client site. Their purpose is to guarantee uniformity of each security function, achieve maximum safety and operational efficiency and completes requirements for ISO compliance.
Employee Screening is part of our policy to ensure that pre-employment, reference and post employment background checks are conducted in compliance with Federal and State statutes. These policies are in place from application, interviews, and skill testing to criminal background checks, reference checks and previous work history.
Employee Training Programs are core to our corporate culture. Beyond the obvious benefits of increased technical and behavioral skills for our staff, this also amounts to personal and professional growth for all. Our ongoing and consistent attention to training is one reason why we attract and keep the best talent and earn the trust of our clients.
Sunstates Officers Learning Online (SOLO Program) is adjunct to pre-assignment basic security officer training. SOLO courses are conducted through online modules relating to security issues that all officers complete within 180 days of employment.
Sunstates Accident Free Environment (SAFE Program) provides an option for clients who require officers to obtain advanced training in CPR, first aid, AED, bloodborne pathogen, defensive driving and other safety–related topics.
SOLO training is mandatory and offered at no charge to officers in the interest of maintaining a skilled and exceptionally prepared security team. Certifications are awarded upon successful completion.
“…your security staff that you have onsite at our facility…is professional, courteous and responsive to our needs. Thank you and your staff for their exemplary work. Please continue.”