Sunstates Security’s “Service First” approach encompasses each and every step of our service delivery. Our quality driven practices – the numerous monthly site visits and inspections, the formal evaluations and audits, the client meetings and analysis – all of that is just means to an end, and that end is putting our clients and their needs first. This systematic approach begins with the selection of quality personnel and providing them with the proper training and tools to succeed. Sunstates then employs the following steps to assure your service is our first priority:

• Several Management Site Visits Each and Every Month
• Site Assist, Quality Assurance and Training Visits every 6 months
• Regular Face-to-Face Meetings with the Sunstates Management and the Client
• Daily and Weekly meetings between the Sunstates Site Lead and the Client
• Daily Activity and Incident Based Reporting
• Customized Site Specific Reporting and Documentation
• Executive Office Monthly Steering Committee Meetings
• Biannual Client Surveys

The layer upon layer of management oversight, support and direction is an exacting system of checks and balances second to none in the security industry. This commitment to our clients assures our commitment to our founding principles – Service First.