In many organizations, managers aspire to certain perks. Such as the corner office, the big desk, the fancy furnishings, or power lunches and high-level meetings where important decisions are made. Sunstates Security managers are a different breed. They practice project-based management, a simple idea that yields better service for clients. With project-based management, Sunstates operates more efficiently, provides competitive pricing, and delivers more hands-on service to clients.
Simply put, Sunstates security officers and managers go above and beyond every day. The results: Our client retention rate is 95%, significantly above the industry average.
Project-Based Management:
With project-based management, managers spend more time out in the field, visiting client sites and talking to security officers and clients, than they do in their own offices. This has a number of advantages for clients and Sunstates:
- Develops closer relationships between managers and security officers, as well as between managers and clients. Managers can listen to concerns, solicit suggestions for improvement, and make decisions on the spot.
- Gives security officers and clients the opportunity to discuss concerns, issues, and suggestions that might not make it into a formal report, but are important enough to address.
- Ensures our employees follow the security plan that is custom-tailored to each client and site.
- It provides opportunities to improve those plans, as well as other security policies and procedures, immediately on-site.
Those site visits and conversations can be fruitful. When a client mentioned that no one routinely checked fire extinguishers to make sure they were operational and up to date, we added that to our operations manual. Now, every fire extinguisher has a bar code and is checked regularly. When a client casually mentions to a visiting manager that a door was defective (and the replacement was delayed), we added an hourly check of that door to the duties of every patrolling security officer.
A formal report might have no mention of these minor items. However, they help make a facility and employees more safe and secure.
Best Practices in Working with Sunstates:
When a Sunstates manager visits a client site, here’s how to take advantage of that visit:
- Offer or brainstorm ideas for improvement to processes or services, no matter how small. We are always willing to learn new or refined processes.
- Share ideas or ask questions. Ongoing communication is critical.
- Point out items or situations, even temporary ones, that can increase safety.
- Don’t feel reluctant to bring up any concern or issue; that’s why our managers are on-site.
Sunstates managers receive thorough training to ask for suggestions and to recognize good ideas. Please take advantage of this opportunity to upgrade your security program continually.
For more information on how Sunstates Security manages on-site security, or for an evaluation of your existing security, please call 866-710-2019 or contact us.