Available and Accountable
Our client support philosophy centers on availability and accountability. The management team that oversees your site, as well as every Sunstates Security executive, will be accessible to you and responsible for the level of service provided.
Managers will visit your accounts several times per month. Not just at start-up but throughout the life of the contract, our management team will be a real, physical presence on-site. These leaders personally assure that we keep our promise to perform in precise compliance with contract specifications, legal regulations, and our internal standards. Managers have far fewer accounts in their portfolios than the industry average to ensure that they maintain a consistent presence at each client site.
Through regular site visits and ongoing off-site analysis, we gain an in-depth understanding of your facility, employees, visitors and security needs. This combination of on-site and off-site analysis forms the basis of our quality assurance system.
Up-to-date intelligence helps us provide a more responsive, proactive and comprehensive level of security to protect you better. As your organization’s needs evolve, so will your safety and security procedures.