MANAGERS: ON-SITE, ON THE MOVE
Our management team intentionally have smaller portfolios to manage, enabling them to build solid working relationships with both security officers and clients. Our managers rarely spend time in their own offices. Instead, they are on-site, working with security officers, and providing extra support and education. They get to know every site and client in their region, building trust through presence and communication.
Managers partner with security officers to help them improve safety and security for your staff, visitors and facility. Plus, they continually analyze your security plan to present recommendations to improve processes and cost efficiencies, keeping the program proactive operationally and financially.
Even our company president and executives spend extensive time in the field with officers and clients.
AVAILABLE AND ACCOUNTABLE
Our client support philosophy centers on availability and accountability. The management team that oversees your site, as well as every Sunstates Security executive, will be accessible to you and responsible for the level of service provided.
Managers will visit your accounts several times per month. Not just at start-up but throughout the life of the contract, our management team will be a real, physical presence on-site. These leaders personally assure that we keep our promise to perform in precise compliance with contract specifications, legal regulations, and our internal standards. Managers have far fewer accounts in their portfolios than the industry average to ensure that they maintain a consistent presence at each client site.
Through regular site visits and ongoing off-site analysis, we gain an in-depth understanding of your facility, employees, visitors and security needs. This combination of on-site and off-site analysis forms the basis of our quality assurance system.
Up-to-date intelligence helps us provide a more responsive, proactive and comprehensive level of security to protect you better. As your organization’s needs evolve, so will your safety and security procedures.