HOW TECHNOLOGY ADDS VALUE TO SECURITY SERVICES
The foundation of good security is good people, and that’s always been the focus at Sunstates Security. At the same time, we’re always looking for opportunities to help our people provide even more value. That’s why we partner with proven experts as needed and we employ the best technology to enhance and extend what our security officers are doing. This policy allows us to apply best practices from a wide range of industries to enhance client security programs.
“We apply the concept of ‘dog fooding,’ where you should never promote or sell something that you’ve never tasted yourself,” says Sunstates President Glenn Burrell, CPP. “We identify a strategic partner and use their product or service to better understand its capabilities and limitations so we’re able to advise our clients on whether it’s an appropriate answer to their problem.”
New Solutions for Common Problems
Some of the technology we use is behind the scenes: our clients won’t necessarily know we’re using it. Some is more client facing. We constantly review the available technological solutions and work with trusted partners to employ the best solutions on clients’ behalf.
• Proximity Readers and License Plate Recognition Software. Many facilities, such as corporate/school campuses and residential communities, have a high volume of both regular traffic (e.g., residents, students, employees, etc.) and visitors (e.g., guests, vendors, etc.) driving in. We know what systems can most efficiently read a tag or other device from the front of a vehicle as it approaches a gate, allowing quicker entry. Pairing such technology with license plate recognition software can confirm identity.
• Key Tethers. A key tether connects a key (or set of keys) with another device and provides an instant alert when, say, keys are detached from a belt. We often also attach a GPS tile to find separated keys. Clients frequently entrust us with the keys to their facilities, and we have a critical responsibility to take care of their keys, regardless of cost. Key control is critical to our clients’ safety and well-being.
• KnoxBoxes. Many property management clients have maglocks on their doors because they’re convenient: access cards can be easily programmed to control access for individual employees. But those doors will lock down in a power outage. While they can be opened from the inside, authorized personnel cannot enter the facility, even with an access card. We’ve found a solution by using KnoxBoxes, which uses a master key—available for security or management—to open those doors manually.
• Mass Notification Systems. We partnered with Punch Technologies to offer clients the Punch Alert emergency communication platform. The system allows individuals to report emergencies and safety hazards through a smartphone app. In addition, the platform permits two-way communication during an incident, so users can submit information and responders can issue mass updates.
We evaluate new technology constantly to find solutions that provide a higher level of security and convenience to our clients. Technology will never replace the eyes and ears of trained security officers, but it can help them do their jobs better every day.
Do you have a challenging security issue that’s keeping you awake at night? Contact Sunstates Security at 866-710-2019 or email us. We’ll help you find a solution.