Behind the Shield – January 2016

HOW MANAGEMENT SUPPORT IMPROVES CUSTOMER SERVICE

Customer Service

Customer Service

As corporate conglomerates keep growing and local firms get ever smaller, customer service seems to suffer. Razor-thin margins force many companies to cut corners, especially when it comes to personnel. Tasking a shrinking workforce with maintaining service and production levels creates a losing proposition for all:

  • Managers and employees burn out quickly, unable to succeed under impossible circumstances.
  • Customers receive disappointing service from overworked support staff.
  • Companies must replace a continuous outflow of customers and employees.

That’s why Sunstates Security continues to follow a more traditional approach to business operation and growth. The company invests resources into recruiting and supporting the right people, who in turn take care of Sunstates’ employees and clients. Double-digit organic growth in each of the past five years bears out the success of this strategy.

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USING TECHNOLOGY FOR MAXIMUM SECURITY EFFICIENCY

SecurityTechnology is everywhere. It fills so many facets of our daily lives that we barely notice it. It has made our lives more efficient, more productive in often surprising ways. This is especially true for the security industry.

Metal detectors, door access controls, remote cameras, and various types of sensors have been security mainstays for years, but they are only part of the picture. New and innovative applications make security officers more efficient and improve customer service.

Advances in security technology
The capabilities of technology have increased by leaps and bounds, even as the cost of technology has decreased, sometimes drastically. Sophisticated remote cameras and controls, automated systems, and complex command centers are available now at a fraction of their previous cost. This makes that technology attractive to companies seeking the most favorable ratio of cost to security coverage. However, proper operation requires skilled personnel with special training.

Today, smartphone technology and applications can streamline important but time-consuming administrative tasks previously associated with security patrols and incident reporting. Smartphones can now log and time-stamp a security officer’s rounds automatically via WiFi and GPS, as well as help create timely, and more accurate, incident reports. These tools not only reduce the potential for error, but also minimizes the time spent writing and filing logs and reports.
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